Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.

Yes, please ensure your representative has the tracking number and a signed copy of your ID.

Yes. Please ensure your representative has your tracking number.

Yes. We will refund you 100% of the cost of the item plus your shipping fee. To find out more about our return and refund policy.

You can cancel your order by ​contacting our Customer Service here

Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Jumia.

Please contact us here if you think a product listed on our website does not meet these standards.

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

You may receive items in your order separately because they are sold by different sellers and are shipped at different times.

Simply register within 1 minute or login with your Facebook account if you do not have an existing account.


You can choose from the different payment methods available on ePurchaseplace. 

You will be required to select your preffered payment option at checkout. Do not hesitate to contact our Customer Service for more information.

Yes buying online is the safest if you’re buying from a reputable brand like

Orders & Returns

Shopping on ePurchaseplace  is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘Add To Cart’ to add this product to your cart
  • Click on ‘VIEW CART and CHECKOUT’ in the pop up
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

Need help placing an order?
Call our Customer Order Line +234 (814) 392-3944
Operating Hours: Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.

You can cancel your order by ​contacting our Customer Service here

We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you. You can also track its status by entering your tracking number here.

You can click here to contact our customer care on order returns